Frequently Asked Questions
How fast can you get to me in Austin?
Our local crews are on-call 24/7 with a typical 30–60 minute arrival across Austin metro, Round Rock, Cedar Park, and Hays County.
Do you work with my insurance company?
Yes. We document the loss with photos and moisture readings, then work directly with your adjuster and carrier to simplify the claim.
What does it cost to get an assessment?
The phone consultation and on-site assessment for emergency water damage are free. There is no obligation to proceed.
What areas around Austin do you serve?
Austin, Round Rock, Cedar Park, Pflugerville, Georgetown, Leander, San Marcos, Kyle, Buda, Wimberley, Dripping Springs, Manor, Hutto, Lakeway, Bee Cave, and surrounding Hays & Travis County communities.
Should I call my insurance before calling you?
You can call us first. We help you understand your coverage, document the damage properly, and guide you through the insurance process from day one.
How long does water damage restoration usually take?
Emergency water extraction and drying typically take 3–5 days. Full rebuild and restoration depend on the extent of damage, usually completed within 1–3 weeks.
Can you handle sewage backups and contaminated water?
Yes. We are trained and equipped for Category 3 black water cleanup, full sanitization, and safe disposal following OSHA and IICRC standards.
Will mold grow if I wait to call a restoration company?
Mold can begin growing within 24–48 hours of water exposure. Calling immediately reduces the risk and may limit the scope of remediation needed.
Do I need to leave my home during restoration?
Not always. For minor water damage you can usually stay home. For extensive flooding or sewage cleanup, we may recommend temporary relocation for safety.
What should I do while waiting for your crew to arrive?
If safe, turn off the water source, avoid electrical hazards, and do not enter standing water. Take photos for your records and wait for our trained technicians.