Privacy Policy — Austin Water Damage Restoration

This Privacy Policy explains how Austin Water Damage Restoration ("we," "us," or "our") collects, uses, and safeguards information when you visit our website, call our office, or submit a service request form.

Information We Collect

Contact information you provide voluntarily: name, phone number, email address, service address, and a description of the damage or service needed.
Call records when you phone our 24/7 line, including caller ID, call duration, and notes our dispatcher records to schedule your job.
Automatic technical data such as IP address, browser type, device type, referring URL, and pages visited, collected via cookies and analytics tools (including Google Analytics and Google Ads conversion tracking).

How We Use Information

To respond to your service request and dispatch a technician.
To coordinate insurance billing with your carrier when authorized.
To improve our website, marketing, and service quality.
To comply with legal obligations and respond to lawful requests.

Sharing of Information

We do not sell your personal information. We share information only with:

Our technicians and office staff who handle your job.
Your insurance carrier or adjuster, when you authorize direct billing.
Service providers that operate our website, phone system, CRM, and advertising attribution (e.g., Google), under contracts that restrict their use of your data.
Law enforcement or regulators when required by law.

Cookies & Advertising

We use cookies and similar technologies for analytics and ad performance measurement, including Google Ads remarketing and conversion tracking. You can disable cookies in your browser settings or opt out of personalized Google advertising at adssettings.google.com.

Data Retention & Security

We retain customer records for as long as needed to provide service, support insurance claims, and comply with tax and legal obligations. We use reasonable administrative and technical safeguards to protect your information, but no system is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the number below. We will respond within a reasonable time consistent with applicable law.

Children's Privacy

Our services are directed to adult property owners and managers. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

Contact Us

Austin Water Damage Restoration
Phone: (737) 265-4288
Service area: Austin, Round Rock, Cedar Park, San Marcos, Kyle, Buda, TX